After you sign
Every installer promises a system that works on handover day. The question nobody asks: what happens a year later, when you have forgotten the switch model, or a sensor fails in a room you cannot remember fitting. This page is about what happens here.
The question nobody asks
A switch fails in a room you cannot remember fitting, so you go looking for whoever installed it.
You scan the label on the device with your camera: its model, install date, warranty, and how to use it.
You send a photo on WhatsApp and wait — never knowing whether it arrived or got buried under a hundred chats.
You open a ticket from your portal with a calculated response deadline, and watch it progress.
You find out the warranty expired on the day you needed it.
We tell you a month before it ends — for each device separately.
An invoice on WhatsApp, a bank transfer, and a photo of the receipt you send and wait on.
A compliant invoice in your portal paid with Mada or Apple Pay, and the receipt reaches you.
The journey
Five stages. Not one of them needs a call from you.
An hour in your home, and we leave with a points plan and a written quote — you open it by a link on your phone and accept or decline with one tap, with no obligation. No number changes afterwards without you seeing it.
Written clauses you read and accept one by one, then sign with a verification code sent to your phone. No paper signed at the door, no clause read for the first time during a dispute.
Your own account: project stages with their status and dates, and visit appointments — a reminder reaches you the day before each one, and you confirm it or ask to move it from the same link.
You take delivery with a digital signature after seeing what was installed, item by item. Every device carries a label you scan with your camera: what it is, when it was fitted, which room, how to use it, and when its warranty ends.
You open a ticket from your portal and it reaches us with a calculated response deadline, and you watch it progress. We tell you a month before any device’s warranty ends — so you do not discover it expired on the day you need it.
What stays with you
Every device installed for you, where it is, when it was fitted, and its warranty. You never ask us about a model we fitted two years ago, and we never ask you.
A tax invoice compliant with ZATCA and carrying its code, paid with Mada, Apple Pay or STC Pay — from the portal or a link in your message, with no bank transfer and no photo of a receipt.
Every message, appointment and reply is recorded in your portal even when WhatsApp also carried it — so there is no argument two months later about what was said and when.
News of an appointment, a reply or an invoice arrives as a notification on your phone, and you can turn them off whenever you like from the portal itself.
Want a system on another floor or in a new room? Request a survey from your portal at a time that suits you — and it reaches us with your whole history attached.
Scheduled visits with reminders, and priority on tickets. Entirely optional — and anyone who does not subscribe keeps exactly the same support.
Everything on this page works today in homes we have handed over — it is not a plan, and not a promise of a feature to come.
Next step
Free inside Riyadh, about an hour on site. You leave with a point plan and a written quote — no commitment.